Scientific Technical Account Manager

We are looking for a Scientific Technical Account Manager to join our team!

We are seeking a mission-driven Scientific Technical Account Manager with experience in biologics research and development (R&D) to join our Services team.

LabKey provides data management solutions to help researchers tackle some of today’s most challenging problems.

You will leverage your interpersonal skills and technical know-how to deliver outstanding data management solutions that support cutting-edge biomedical research. In particular, we are looking for candidates with experience in the R&D of biologics such as antibodies, enzymes, or peptides. At LabKey, you will enjoy a dynamic work environment, significant autonomy, client interaction, and hands-on product implementation and improvement opportunities.

 

As a Technical Account Manager, you will be responsible for:

Client Success

• Leading the implementation of data management solutions for biologics-focused clients.
• Developing a deep understanding of customers’ research, workflows, data management needs, and challenges.
• Triageing, addressing and resolving support tickets efficiently, including subject matter exports when needed.
• Serving as the primary communication point for assigned clients.
• Supporting multiple clients simultaneously while demonstrating a strong commitment to customer success.
• Participating in product demos, pre-sales meetings, training sessions, and user conferences as needed.

Technical Expertise & Support

• Becoming an expert in LabKey products, their architecture and best practices.
• Providing technical support, including troubleshooting, issue reproduction, and coordination with subject matter experts.
• Collaborating with client research and technical teams to help them understand, adopt, and use LabKey software to support their work.
• Working collaboratively with internal teams and customers throughout the software development lifecycle (SDLC) to ensure the delivery of high-quality products and services.

Continuous Improvement

• Conveying client feedback and feature requests to the Product and Development teams and act as an internal advocate for the client.
• Adapting to shifting priorities based on internal initiatives and client needs.
• Demonstrating a genuine interest in building a great product and contributing to a strong team culture.

 

Preferred Background and Skills

Education and Experience

• Bachelor’s degree in a scientific and/or computational discipline.
• Work experience in or supporting R&D of biologics, such as antibodies, enzymes, peptides, or related areas including protein engineering, molecular cloning, and cellular immunotherapy.

Scientific Background

• Understanding of scientific research workflows, methods, and instruments (e.g. discovery workflow, process development workflows, sample and plate preparation, assay execution).
• Experience performing or supporting biologics R&D (e.g., antibody, enzyme, or peptide development).
• Experience with research and scientific data management systems such as entity and assay registration tools, laboratory information systems (LIMS), and electronic laboratory notebook platforms (ELN).

Technical Abilities

• Experience with LabKey products or similar scientific data management platforms.
• Ability to write scripts in SQL, R, Python, or JavaScript for data extraction, transformation, and reporting.
• Comfortable with configuring complex software systems and troubleshooting issues.
• Familiar with data and database structures.
• Experience working with systems that integrate data from multiple sources, such as building or maintaining ETL processes, using APIs, and connecting to databases.

Client and Project Management Skills

• Commitment to customer success through onboarding, adoption and long-term engagement.
• Excellent communication and interpersonal skills to work with internal and external stakeholders at all levels of the organization.
• Highly organized, self-directed, and accountable.
• Experience using common business and CRM tools (e.g. Google Workplace, Microsoft Office Suite, HubSpot or equivalents).

 

LabKey Offers

• Generous compensation
• Excellent health, dental, and vision coverage
• Short- and Long Term Disability
• Life Insurance
• Great Work Environment and Flexibility
• Paid Time Off to Volunteer
• Paid time for Professional development
• Remote Work
• Retirement planning/401(k)
• Bonus opportunity
• Stock Option Grants
• Orca Transit Pass

Pay Range: $36.00hr – $50.00hr

LabKey is an Equal Opportunity Employer and committed to hiring and retaining a diverse workforce. All qualified applicants receive consideration, and all decisions are made without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. If you require assistance, or an alternative method for application and/or screening for an open position due to a disability please submit a request directly to LabKey